Background

An internationally recognised supply chain management company, working to design, implement and manage supply chains to global industry markets, while providing custom solutions for more complex transportation models. The company aims to provide a seamless distribution process, arranging the movement of goods from sourcing/manufacturing right through to delivery at the final destination, so as to increase efficiency and reduce overall costs.

Problems

The company previously used multiple suppliers for waste management services. This resulted in disjointed invoicing and a lack of communication between sites. With no single Account Manager responsible for overseeing waste management services, the company were unable to keep track of their own waste disposal and recycling statistics and so highlight any potential means of increasing their recycling levels or cost savings.

Solutions

In 2015, Viridor took over as the sole provider of waste management services for the company. Recognising the need for greater continuity between sites, Viridor’s first step was to centralise the invoicing and rebates system, hiring a dedicated and proactive Account Manager to review statistics and set achievable quarterly targets across all sites. A customer service team was established to act as a central point of contact for all the company’s sites. In response to the issues subsequently highlighted, actions to improve waste management across all sites were established.

Some of these actions included:

• Providing balers and compactors to reduce haulage and generate revenue for baling card and plastic.
• Standing trailers provided to deliver baled material into Viridor sites.
• Providing a bespoke enclosure to meet temperature control requirement for certain sites.